Client journey

We understand the challenges faced by our clients and have evolved all our processes to ensure the highest quality standards are maintained from initial enquiry through to delivery and beyond. Our Integrated Management System (IMS) is ISO 9001: 2008 certified and rather than simply being a tick box exercise it is at the very heart of our business ensuring continual evolution and process improvement.

1
Discovery

Discovery

From single requirement through to large scale projects, we collaborate with our clients to properly…

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2
Proposal

Proposal

Once we’ve jointly understood the requirement and agreed the most suitable delivery, we collate the …

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3
Instructions

Instructions

Upon receipt of client instructions to proceed, the process of delivery begins within the pre-agreed…

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4
Delivery

Delivery

Depending on the pre-selection criteria agreed with the client, resourcing is mobilised.

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5
Post Delivery

Post Delivery

Once the labour requirement has been delivered we continue to support our clients.

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6
Feedback

Feedback

Client & Candidate satisfaction is fundamental to ensuring the highest standards of quality are main…

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