Job ref JO0000008463

Technical Account Manager

Salary: Up to £27,000 per annum
Location: Dunfermline
Type: Permanent
Sector: Project Engineering / Management
Reference: JO0000008463

Network Support Technician Job Ref JO0000008463

Office based Technical Account Manager Role for a proactive IP Networking experienced technician with excellent Customer Service skills.

Salary band for this job in Scotland is from £25,000 per annum to £27,000 per annum depending on experience. 

This organisation is growing steadily and quickly. 

They have a world class product and new customers are coming on board all the time. 

New projects are being won throughout the UK and Europe and we've been asked to find a customer friendly Technical Account Managers to support the level of service our client is renowned for.

If you want to be part of this exciting growth, email a CV to show where you've gained experience of 

  • IP Networking and Data Routing 
  • Network experience (TCP/IP, Access points, Routing, Architecture, NAT, VPNs etc)
  • Defining Technical Solutions and Hardware Requirements 
  • Carrying out Site Surveys of Network Installations 
  • Wi Fi and Mobile Data Comms 3G 4G 

This is an office based role with the responsibility to keep the provided solutions functioning and being proactive when it comes to identifying trends and faults.

Within 1 hours drive of Dunfermline, Edinburgh, Falkirk, Glenrothes, Kirkcaldy, Livingston, Perth, Queensferry, Stirling, this role will give you the opportunity to  

  • Resolve issues and escalate any unresolvable issues to 3rd line or development
  • Custom configure routers, access points, switches, and other network devices
  • Monitor network/gateway performance and IP address changes
  • Test on-board networks (connectivity, ping related, packet loss, signal strength, web pages, data transfer) and produce detailed reports 
  • Offer on site support for Network routers, carrying out swap outs, upgrades, network testing and analysis 
  • Support and train 1st line staff 
  • Maintain your customers and network information 
  • Carry out Software testing of new firmware releases
  • Support the large rollout of project deliveries
  • Travel within UK and rest of Europe when required

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