Key Responsibilities

*Lead and organise a team efficiently and effectively to handle a high volume of outbound and inbound calls and emails.

*Identify areas where the sales process and skills can be improved and implement change as required

*Achieve specific service and revenue goals to achieve customer retention and to win back lost clients

*Track and report on Key performance indicators and be able to use this data to predict and improve results

*Design and deliver a work environment that rewards achievement and maintains a positive and effective sales culture, focusing on improving the work-rate of the team and developing effective sales techniques to deliver revenue to and beyond agreed targets.

Key Skills & Experience

*2+ year’s proven experience in a managerial sales role

*Experience of working in an online / e-business

*Demonstrate strong sales leadership skills

*Ability to motivate and keep a team energised

*Be able to direct and measure productivity

*Have the ability to make tough decisions when necessary.

*Demonstrate an aptitude in interpreting sales data in order to identify areas for improvement

*Proven experience in establishing and developing long-term relationships with customers and clients.